Terms and Conditions
1. INFORMATION ABOUT US
This site is operated by and the goods you purchase will be supplied by Kiddy Childrens Products UK Limited ("we").
We are registered in England and Wales under company number 08139477 and with our registered office at Kiddy Children's Products, Unit 11, Seafox Court, Leeds, West Yorkshire, LS25 6PL. Our main trading address is Kiddy Children's Products, Unit 11, Seafox Court, Leeds, West Yorkshire, LS25 6PL. Our VAT number is 188 813169.
You can contact us by email at email@example.com, or write to us at Kiddy Children's Products, Unit 11, Seafox Court, Leeds, West Yorkshire, LS25 6PL.
2. YOUR PERSONAL INFORMATION
3. CONTRACT CONCLUSION
If you submit an order for goods via this site by clicking 'Submit order', your order is an offer to us to buy the goods on our website.
We will acknowledge receipt of your order by sending you an automatically generated email acknowledging your order. This is only an acknowledgement of receipt of your order, and no binding contract will be formed between us unless and until we accept your order by separate email.
The contract will relate only to those specific goods which are referred to in our email confirming our acceptance of your order. You should read and check the details in this email to ensure that they are correct.
If the details in the email confirming your order are not correct, or if you are not satisfied with the details in the email, please contact us at firstname.lastname@example.org and Kiddy Children's Products, Unit 11, Seafox Court, Leeds, West Yorkshire, LS25 6PL.
The contractual language is English.
We store the contract’s content and will send you the details of your order as well as our general terms via email. The general terms can be found at all times.
4. PRICE AND DELIVERY COSTS
We shall use our reasonable endeavours to ensure that the prices quoted on our site are correct. Information displayed on this site relating to pricing is subject to change by us without notice, but those on the site at the time of any order placed will be the prices applicable to that order.
Where the correct price of the goods is less than our stated price, we will charge the lower amount on dispatch. If the correct price of the goods is higher than the price stated on our site, we may, if possible, reject your order in our discretion, in which case we will notify you of such rejection and the correct price for the goods.
Unless stated otherwise, all prices include VAT (where applicable) but exclude delivery costs. Delivery costs can be looked up here. They will be notified to you separately before you submit your order and will be confirmed to you by email.
5. AVAILABILITY AND DELIVERY
Information displayed on this site relating to availability is subject to change by us without notice.
We cannot guarantee permanent or continuous availability of all products on this site. All order are subject to availability at all times.
We deliver within the United Kingdom only.
We will deliver the goods ordered by you to the address you give us for delivery at the time you make your order on the site.
Delivery will be made according to the information on the product pages after your order is accepted.
We are not responsible for any delay in delivery caused by the unavailability of someone to take delivery of the products. It is your responsibility to contact the post office or courier company as applicable to arrange the collection or delivery of products that could not be delivered because you were unavailable.
Payment for goods can be made by one of the following payment methods:
Credit card (Your credit card will be charged following our acceptance of your order.)
Payment for goods will be made in accordance with the procedure explained in the information page “payment methods”.
7. RIGHT TO CANCEL
Right to cancel
You have the right to cancel your order without having to give a reason at any time before your goods are dispatched or within 14 days after delivery, such 14 day period beginning on the day after you receive the goods. Where your order comprises multiple delivery shipments, the 14 day cancellation period for the goods in your order begins on the day after you receive the delivery of the last shipment to you.
To exercise your right to cancel, the goods must be unused with all original packaging materials, labels and point of sale attached, you must inform us of your decision to cancel by phone, mail, fax or e-mail using the contact details set out above. You may wish to use the model cancellation form to cancel your order, but you are not obliged to. If you are cancelling because of any problem with the goods, please notify us of the problem at the time of cancellation.
You must send the goods back to us to Kiddy Children's Products, Unit 11, Seafox Court, Leeds, West Yorkshire, LS25 6PL at your own cost (unless we delivered the item to you in error or the item is damaged or defective) without undue delay and in any event within 14 days after the day of the cancellation.
8. REFUNDS POLICY
When you return goods to us because you have cancelled the contract between us during the cooling-off period we will process the refund due to you as soon as possible and, in any case, within 30 days of the day on which notice of your cancellation was given. We will refund the price of the goods in full, including the cost of sending the item to you. However, you will be responsible for the cost of returning the item to us.
If you are not satisfied with a product for any reason e.g. if it is not what you ordered, it is damaged or defective, or we have delivered an incorrect quantity, please return the product to us. Once we have confirmed the product defect or other problem, we will:
- provide a full refund for any goods that are damaged or defective, if this is within a reasonable time following the sale; or
- at your option, repair or replace the goods at our cost (including the cost of postage), unless this would not be possible or would be disproportionately costly in the circumstances, in which case we will refund to you the amount paid for the goods in question.
We will notify you of your refund via email within a reasonable period of time. We will usually process the refund due to you as soon as possible and, in any case, within 30 days of the day we confirmed to you via email that you were entitled to a refund for defective goods.
We will usually refund any money received from you using the same method originally used to pay for your purchase.
9. CANCELLATION BY US
We reserve the right to cancel the contract between us if, for example:
we have insufficient stock to deliver the goods you have ordered;
we do not deliver to your area; or
one or more of the goods you ordered was listed at an incorrect price due to a typographical error or an error in the pricing information received by us from our suppliers.
If we do cancel your contract we will notify you by email and will re-credit to your account any sum deducted by us from your credit or debit card as soon as possible but in any event within 30 days of your order.
10. TITLE AND RISK
You will become the owner of the goods you have ordered when they have been delivered to you and we have received clear funds in full payment for the goods. Once goods have been delivered to you they will be held at your own risk and we will not be liable for their loss or destruction.
We are not responsible if you cannot access the site properly or at all because of any event outside our control, for example (without limitation) the performance of your or our ISP, your browser or the internet.
This site relies in part on software to work. Whilst we will monitor the site, we cannot guarantee that the site or any individual feature of the site will be error free, available all the time and/or free from viruses. It is your responsibility to implement appropriate IT security safeguards (including anti-virus and other security checks) to satisfy your particular requirements as to the safety and reliability of content.
Nothing in these terms will affect any liability we may have:
(a) for fraudulent misrepresentation;
(b) for death or personal injury arising from our negligence:
(c) under Part I of the Consumer Protection Act 1987;
(d) for breach of any condition as to title or quiet enjoyment of or in relation to any goods supplied by us; or
(e) in relation to any other liability, including any liabilities under sale of goods or supply of services legislation, that may not by applicable law be excluded or limited.
12. EVENTS BEYOND OUR CONTROL
We will have no liability to you for any delay in delivering goods you have ordered that is caused by any event or circumstance beyond our reasonable control including, without limitation, strikes, lock-outs and other industrial disputes, breakdown of systems or network access, flood, fire, explosion.
If any part of these terms is unenforceable, the enforceability of any other part of these terms will not be affected.
14. LAW AND JURISDICTION
These terms are governed by English law. Any contract for the purchase of goods from this site and any dispute or claim arising out of or in connection with any such contract will be governed by English law. You and we both agree that the courts of England and Wales will have non-exclusive jurisdiction. However, if you are a resident in Northern Ireland you may also bring proceedings in Northern Ireland, and if you are a resident in Scotland you may also bring proceedings in Scotland.
All notices you send us must be sent to the contact details on this site. We may give notice to you at either the email or postal address you provide to us when making a purchase. Notice will be deemed received and properly served 24 hours after an email is sent or three days after the date of posting of any letter. In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that the letter was properly addressed, stamped and placed in the post and, in the case of an email that the email was sent to the specified email address of the addressee.
16. CODE OF CONDUCT
We are a Trusted Shops’ member and have obliged ourselves to the Trusted Shops’ Code of Conduct. Details of the code can be consulted at http://www.trustedshops.com