FAQ

Do you have questions about Kiddy products?
We have collected some answers to frequently asked questions from our customers for you.

General Questions

Where can I find information on product details and specifications?

Important product details and specifications can be downloaded from the respective product page under "Downloads" as a "product data sheet".

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Who do I contact with questions regarding warranty, return shipment or complaints?

Please fill in the contact form on our website. The form is easy to find under the "Contact" section. If you have any further questions, please contact kiddyservice@kiddy.de.

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From where can replacement parts or spare covers be ordered?

Please fill in the contact form on our website. The form is easy to find under the "Contact" section. If you have any further questions, please contact kiddyservice@kiddy.de

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Top 3 FAQs

1. Where can I find information on product details and specifications?

Important product details and specifications can be downloaded from the respective product page under "Downloads" as a "product data sheet".

2. Which infant car seat/child car seats by Kiddy have an aeroplane approval?

Which infant car seat/child car seats have an aeroplane approval can be found on the respective product page under "Downloads" or at https://www.tuv.com/de/germanyinfothek/infothek/kindersitze_flugzeug/hersteller_kindersitze/hersteller_kindersitze.html. Child car seats cannot be brought along without prior discussion with the airline. The respective airline should be contacted for further information.

3. When should I switch from an infant car seat to a group 1 child car seat?

Transport your child in the infant car seat for as long as possible. A switch to the group 1 child car seat is necessary as soon as the child's head protrudes over the edge of the infant car seat. However, it is a requirement that your child can already sit up unassisted and has reached a minimum weight of 9 kg.

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